Last updated on 2026-08-13
In short
- The preview is free. You only pay if you want the print-ready file.
- If the file we deliver is unusable because of us, we refund it in full.
- We cannot refund a photo rejected by an authority for a reason we do not check.
What you are buying
A single high-resolution image file, framed and formatted for the document you selected, delivered immediately by download link.
We check what a machine can check: face detection, head height, eye line, framing, resolution, output dimensions and background. We do not check your gaze, your expression, your glasses or the angle the photo was taken from. Nothing here is an official validation by any authority.
Right of withdrawal
This is digital content delivered immediately. Under EU consumer law you have 14 days to withdraw, but that right is lost once delivery has started with your prior express consent.
By clicking the payment button you ask for immediate delivery and you accept that you lose your right of withdrawal once the file is made available to you.
When we refund
- The download link never worked, or the file was corrupted.
- The delivered file does not match the document you selected — wrong dimensions, wrong background.
- You were charged twice for the same photo.
When we cannot refund
- You changed your mind after downloading the file.
- The photo was rejected for something we state that we do not check.
- You selected the wrong document. The requirements are shown before upload.
How to ask, and how long it takes
Write to us with your order email and the date of purchase. We answer within 3 working days.
An accepted refund is issued to the original payment method through Stripe. Your bank usually credits it within 5 to 10 working days.
Contact us
BTCPAYOFF LTD — Companies House (England and Wales) n° 16533063
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ