Last updated on 2026-08-13
Will my photo definitely be accepted?
No, and nobody can promise that. We prepare your photo to the recorded requirements of the document you selected and we check what a machine can check. The final decision belongs to the authority receiving your file.
What exactly do you check?
Face detection, head height, eye line, framing of the original photo, resolution, output dimensions, file size and background. Each check is shown with its result on the preview screen.
And what do you not check?
Your gaze, your expression, whether you wear glasses, and the angle the photo was taken from. We say so on the result screen rather than letting a row of green ticks suggest otherwise.
How much does it cost, and when do I pay?
The preview is free: you see the prepared photo and every check before deciding. The print-ready file costs 6.99 €, once, with no subscription.
Do I need an account?
No. No account, no password. Your document choice stays in your browser for the duration of the tab.
What happens to my photo?
It is deleted automatically: 24 hours if you do not pay, 7 days after payment. Deletion runs every hour and is not a manual promise. The details are in our privacy policy.
How long do I have to download the file?
7 days from payment, as many times as you want during that period. The link is sent to you by email straight after payment.
Can I take the photo with my phone?
Yes. You can send a file or take the photo directly on the upload screen, on a phone, a tablet or a computer.
Why is the preview blurry and watermarked?
So that the free preview cannot be used for an official application. The file you download after payment carries no watermark and is at full resolution.
My photo was refused. What now?
Contact us with your order email and the reason given. Our refund policy sets out the cases we refund and those we cannot.